Reference

Terms That Govern Your Account on BK VIP

These terms set out the rules for using BK VIP — covering account registration, wallet transactions through bKash, Nagad, and Rocket, and the conditions under which the platform is accessible. Access depends on your local law and eligible regions.

Account eligibility appliesbKash, Nagad, Rocket payments coveredJurisdiction-dependent accessSubject to periodic updates
BK VIP Terms That Govern Your Account on BK VIP
ACCOUNT SECURITY

How We Protect Your Account and Data

Wallet Verification

Before any withdrawal reaches your bKash, Nagad, or Rocket account, we verify the wallet number matches your registered details. This step protects against unauthorised transfers.

Account Access Controls

Login is protected by OTP confirmation sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Retention

We retain account and transaction records as required for operational and compliance purposes. You may request a summary of your stored data by contacting support in writing.

Requesting Changes

To update registered details — including your linked mobile wallet number — submit a verified request through live chat or email. Changes take effect after identity confirmation.

TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Raise a terms or account query directly through the live chat window. Our support team handles eligibility questions, wallet verification issues, and account status checks.

Email Support

Send detailed terms-related questions to our support address. Useful for written records of account disputes or requests to review a transaction decision.

Account Help Centre

The help centre covers common terms questions — what counts as a breach, how wallet verification works, and what happens when access is restricted in your region.

Common Questions About These Terms

Account registration is open to adults in regions where the platform is permitted under local law. Eligibility depends on your location and applicable regulations in Bangladesh.

Yes. All three wallets are supported for deposits and withdrawals. Withdrawals require that the wallet number on your account matches the one you registered with.

Accounts found in breach — such as providing false details or bypassing wallet verification — may be suspended. You can contact support to query any account action taken against you.

Send a written request through our email support channel. We will provide a summary of the personal and transaction data held against your account within a reasonable timeframe.

We notify you of material changes through the platform. Continuing to use BK VIP after a terms update is treated as acceptance of the revised conditions.

Contact support immediately via live chat to request an account freeze. Our team will walk you through the OTP reset process and review recent login activity on your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.